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If you can not find a resolution to your problem below, please contact support@timemojo.com.

A: No. As long as the ‘Everything’ chat is enabled, TimeMojo will be able to read it. This means you can have the chat covered up by other tables, other programs, pulled out to the side, etc.

A: To resolve this issue, disable UAC. Click the Start button, select Control Panel > User Accounts > Change User Account Control settings, and move the slider down to the lowest level. You must restart your machine for this change to take effect.

Disable UAC

Please also be sure that you are running TimeMojo as an administrator. To do so, right click TimeMojo and select “Run as Administrator”.

A: Yes, this program has been verified as appropriate by the PokerStars Game Security Team. You can see TimeMojo on the PokerStars approved software list here: Third Party Tools and Services FAQ.

A: By holding a left click on a timing box, you may drag it to where you desire. TimeMojo will automatically save where you drag the boxes on all tables you are on. To reset this, click “Reset Layout” under the ‘File’ menu and then ‘Settings’.

A: TimeMojo currently supports PokerStars and Full Tilt Poker.

A: A TimeMojo license may be used on up to 2 different machines.

A: TimeMojo is currently fully functional for all themes and custom themes.

A: This is likely because the dealer ‘Everything’ chat option is not enabled. To do this, click the chip rack or options button at the top of a table and select ‘Everything’ under “Dealer Messages”. If this does not solve the issue, try restarting both TimeMojo and PokerStars.

Please note that TimeMojo requires the PokerStars chat to be in English to work properly. To change the chat to English, click the ‘Language’ menu in the PokerStars lobby (in between ‘Cashier’ and ‘Requests’) and change “Play in” to ‘English’.

A: TimeMojo has been tested and verified to work on Windows versions: Vista, Windows 7 and Windows 8.

A: This is likely because you are not running TimeMojo as an administrator. To do so, right click TimeMojo and click “Run as Administrator”. If this does not work, try restarting both TimeMojo and PokerStars/FullTilt and making sure they are being ran as administrator. Please make sure you are also running the latest version of PokerStars by updating the PokerStars client. You can do so by navigating to: C:\Program Files\PokerStars and running PokerStarsUpdate.exe

In the event that a PokerStars update causes TimeMojo to stop working, you can restore the previous version of PokerStars until a TimeMojo update is ready by following these instructions Restore Previous PokerStars Version

A: All blank HUD popups can usually be solved by restarting both TimeMojo and PokerStars (completely shut down both before restarting either one). The best way to see if the HUD popup is working is to check your own.

TimeMojo will automatically add new hands played to your database. However, if you feel like your HUD popup stats are not updating, you can always import your .tmr (TimeMojo timing files) by selecting the DB tab in TimeMojo. This will ensure your database contains every hand you have played while using TimeMojo.

A: If you have ever signed up for a trial on your computer, you will not be able to register for another trial. However, if you are certain that you have never signed up for a trial on your computer, or if you want to request a trial extension, please contact us using our contact form:  https://timemojo.com/contact-us/. If you wish to buy TimeMojo, visit our purchase page here.

A: Under the ‘Settings’ tab. Here you may enable player names, change the colors and times of the timing intervals and change the font size, style and color. You also have the option to hide player’s HUDs as they fold and to activate the HUD popup by a click instead of a hover. The advanced statistics HUD ranges may also be edited here.